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You will receive an email acknowledging your activation. If you do not receive an email confirmation within a few minutes, please contact us at 1-877-819-CERT (2378).

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Each certificate contains an expiration date. You must check-in and out before the expiration date stated on the certificate.

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Dream Vacation Week Certificates allow you to redeem up to 360 days to 24 hours prior to check-in, depending on the certificate provided. Travel must be completed prior to the expiration date printed on the certificate. You can find this information on your certificate or listed with the certificate on your My Certificates page. Booking window is shown on the website post log-in.

Availability changes often, so if your desired vacation is not available right away, just keep checking back.

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Yes, you can. Some Certificates include a grid of available destinations by month. That grid is just a sample of what is expected to be available when you redeem your certificate. Complete, up-to-the-minute availability is displayed when you redeem your certificate on the My Certificates page.

To redeem online, activate your certificate by entering the certificate number and security code displayed on the front of your certificate. From the My Certificates page, select the certificate you wish to redeem, you will be presented with available destinations based on the certificate’s search criteria and eligible travel dates. You may choose up to six month-and-destination combinations to search at any given time. For example, you may select Sedona, Arizona, for six different travel months, or Las Vegas, Nevada; Branson, Missouri; Orlando, Florida, for two travel months each.

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No. However, even though certificates are for one-week increments, you do not have to stay for seven nights. For example, if the week runs from Friday to Friday, you may check in on a later day, but you still have to check out on or before the following Friday. You must pay the full price for the week regardless of how many nights you stay. Please notify the resort if you plan to stay for less than seven nights.

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Yes, if units are available.

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No, you can always check in on a later day. If you plan to arrive after the designated check-in date, simply call the resort in advance to make late check-in arrangements. You may check out at any time during your stay. However, you must pay the full price for the week, regardless of how many nights you stay.

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No. Certificates may not be sold or exchanged for cash.

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Once you activate the certificate, you can book the unit in a family member’s or friend’s name.

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No. All bookings are final and no changes or refunds are allowed. Please refer to our Terms and Conditions for complete details.

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Some studios and efficiencies have limited kitchens. Please check the Resort Details & Photos section of the resort of interest for additional information.

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No. However, if timeshare units are available for purchase at the resort, you may be given an opportunity to attend a presentation. If you want to attend the presentation, you are welcome to do so, but attendance is not required.

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Yes. Many resorts have units that are wheelchair accessible. For additional information, please refer to the Resort Details & Photos section, under the Amenities tab on the website, email customerservice@dreamvacationweek.com, or call 1.877.819.CERT (2378).

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Very few resorts allow pets. Please check the Resort Details & Photos section of the resort of interest for additional information or contact the resort directly, prior to making your reservation.

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Your search did not yield any results because no resorts matched your search. In high-demand destinations, we are adding new inventory frequently, so try again soon. You may also select or modify your travel month(s) or select another destination and resubmit your search.

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Yes. Please view our Terms and Conditions for complete details. In order to use a certificate, you must agree to the Terms and Conditions.

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Please view our Privacy Policy for complete details.

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With Dream Vacation Week's new booking functionality, all mandatory fees such as all-inclusive fees, resort fees, and all other service charges that are part of the total price that you pay will be disclosed. Optional fees, such as those for add-on services or amenities, will be clearly listed, though they won’t be included in the total up-front price.

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Mandatory fees are nonnegotiable charges that must be paid directly to the resort as part of your reservation. These fees cover specific services and amenities, such as Wi-Fi, pool/beach access and towels, and exercise facilities, and are a required part of your stay, regardless of whether you use the associated services. Mandatory fees are typically applied in one of the following ways:
•    A one–time fee for the entire stay
•    A nightly fee
•    A per–person, per–night fee
The exact fee structure will be disclosed during the booking process.

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Optional fees are charges for additional services or amenities that you can choose to add to your stay. These are not required and are only applied if you choose to use the service. Examples include parking, spa treatments, special excursions or tours, or premium services. 

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Yes, mandatory fees will vary from one resort to another based on the services, amenities, and policies of each resort. The fees are set by the individual resort.

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All mandatory fees will be displayed during the booking process. The fees will appear when you click on the price for the week. A pop-up window may be opened with the price breakdown. The fees will also appear under the Resort and Service Fees section in the booking flow, allowing you to review the cost before finalizing your reservation.

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If a resort requires mandatory prepayment, the contact information and payment instructions will be provided in two places: under the Resort and Service Fees section during the booking process and on your confirmation email after your reservation is completed.

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In addition to mandatory and optional fees payable to the resort, there may be other fees payable to Allianz, such as travel insurance. These fees will be clearly outlined during the booking process.

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Some resorts are mandatory all-inclusive, and some are not. If a resort is not mandatory all-inclusive, you will not be expected to pay additional all-inclusive fees to the resort. You may opt in to the all-inclusive amenities by communicating directly with the resort. Other resorts are mandatory all-inclusive, requiring the all-inclusive fee to be paid to the resort.

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Yes, all-inclusive fees are generally mandatory. These are required charges that cover meals, beverages, entertainment, and other resort services.

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The cost of staying at an all-inclusive property is paid directly to the resort.

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The cost may vary based on different factors, such as the resort, length of stay, time of the year, number of people in the travel party, and room accommodations. Please refer to the Resort and Service Fees Advisements section for detailed Information on all-inclusive fees for a specific resort. You may also contact the resort directly for more information regarding the all-inclusive fees applicable to your stay.

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On dreamvacationweek.com, click on an available unit at the desired resort. Continue through the booking process until you get to the Resort and Service Fees Advisements section. In this section, you’ll see Mandatory Fees and Optional Fees, along with the fee types and amounts. These fees are payable directly to the resort. You do not have to book the unit to get to the Resort and Service Fees section or read the required resort charges. Or you can contact the resort directly.

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Spa treatments, long-distance telephone calls, casinos/gambling, special packages, babysitting services, motorized water sports, and destination excursions are usually not included in the all-inclusive vacation.

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Most all-inclusive resorts have a spa facility on the property.

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The availability of resorts will vary depending on several factors such as travel season, destination popularity, and certain regional restrictions.

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Generally, yes. There are some resorts that offer flexible-stay packages. Contact Dream Vacation Week or the resort directly to find out what options are available to you.

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No. The redemption fee is a separate transaction with Dream Vacation Week and does not include the cost of staying at an all-inclusive resort.

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All-inclusive fees may vary by resort and by season and are subject to change without notice.