Frequently Asked Questions


Q. I activated my certificate. What happens next?

A:

You will receive an email acknowledging your activation. If you do not receive an email confirmation within a few minutes, please contact us at 1-877-819-CERT (2378).

Q. How long is my certificate valid?

A:

Each certificate contains an expiration date. You must check-in on or before the expiration date stated on the certificate.

Q. When can I book my travel?

A:

Dream Vacation Week Certificates allow you to redeem up to 180 days in advanced of travel. Dream Vacation Week Prime Certificates allow you to redeem up to 270 days in advance of travel. Travel must be completed prior to the expiration date printed on the certificate. You can find this information on your certificate or listed with the certificate on your My Certificates page.

Availability changes often, so if your desired vacation is not available right away, just keep checking back.

Q. Can I select where I’d like to travel?

A:

Yes, you can. Some Certificates include a grid of available destinations by month. That grid is just a sample of what is expected to be available when you redeem your certificate. Complete, up-to-the-minute availability is displayed when you redeem your certificate on the My Certificates page.

To redeem online, activate your certificate by entering the certificate number and security code displayed on the front of your certificate. From the My Certificates page, select the certificate you wish to redeem, you will be presented with available destinations based on the certificate’s search criteria and eligible travel dates. You may choose up to six month-and-destination combinations to search at any given time. For example, you may select Sedona, Arizona, for six different travel months, or Las Vegas, Nevada; Branson, Missouri; Orlando, Florida, for two travel months each.

Q. Can I book my vacation for less than seven nights?

A:

No. However, even though certificates are for one-week increments, you do not have to stay for seven nights. For example, if the week runs from Friday to Friday, you may check in on a later day, but you still have to check out on or before the following Friday. You must pay the full price for the week regardless of how many nights you stay. Please notify the resort if you plan to stay for less than seven nights.

Q. Can I book my vacation for travel during the holidays?

A:

Yes, if units are available.

Q. I can't check in on the first day the rental begins. Is this a problem?

A:

No, you can always check in on a later day. If you plan to arrive after the designated check-in date, simply call the resort in advance to make late check-in arrangements. You may check out at any time during your stay. However, you must pay the full price for the week, regardless of how many nights you stay.

Q. Can I sell my certificate?

A:

No. Certificates may not be sold or exchanged for cash.

Q.  Can I give my certificate to a family member or friend?

A:

Once you activate the certificate, you can book the unit in a family member’s or friend’s name.

Q. Can I get a refund if I cancel my confirmed vacation?

A:

No. All bookings are final and no changes or refunds are allowed. Please refer to our Terms and Conditions for complete details.

Q. Do studios or efficiencies have kitchens?

A:

Some studios and efficiencies have limited kitchens. Please check the Resort Details & Photos section of the resort of interest for additional information.

Q. Will I be required to attend a presentation or take a timeshare tour?

A:

No. However, if timeshare units are available for purchase at the resort, you may be given an opportunity to attend a presentation. If you want to attend the presentation, you are welcome to do so, but attendance is not required.

Q. Are there resorts that are wheelchair accessible?

A:

Yes. Many resorts have units that are wheelchair accessible. For additional information, please refer to the Resort Details & Photos section, under the Amenities tab on the website, email customerservice@dreamvacationweek.com, or call 1.877.819.CERT (2378).

Q: Can I bring my pet?

A:

Very few resorts allow pets. Please check the Resort Details & Photos section of the resort of interest for additional information or contact the resort directly, prior to making your reservation.

Q. Why didn't I see any results from my search?

A:

Your search did not yield any results because no resorts matched your search. In high-demand destinations, we are adding new inventory frequently, so try again soon. You may also select or modify your travel month(s) or select another destination and resubmit your search.

Q. Are there Terms and Conditions regarding the use of my certificate?

A:

Yes. Please view our Terms and Conditions for complete details. In order to use a certificate, you must agree to the Terms and Conditions.

Q. How will the information I’ve provided be used?

A:

Please view our Privacy Policy for complete details.

Q. What is Dream Vacation Week Prime?

A:

Dream Vacation Week Prime provides year-round access to resort accommodations in prime domestic and international destinations, and features an extended booking window.