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TERMS AND CONDITIONS
1. These Terms and Conditions apply to any reservation for resort accommodations through DreamVacationWeek.com, including, but not limited to, the redemption of a Dream Vacation Week Resort Accommodation Certificate. The DreamVacationWeek.com website may be utilized to make a resort accommodation reservation using one of the following methods: a) as a recipient of a Resort Accommodation Certificate by entering the Certificate Number and Security Code; or b) by clicking on a featured destination or performing search for resort availability (a Certificate is not used). The resort accommodations reservation program powered by DreamVacationWeek.com is provided by Worldwide Vacation & Travel, Inc. (WVT), a Florida corporation with a principal place of business at 9995 S.W. 88th Street, Miami, Florida 33176. |
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2. Your acceptance of a Resort Accommodation reservation, with or without Certificate redemption, constitutes your acceptance of all of the terms and conditions contained on this website. You must be at least twenty-one (21) years of age to reserve or use resort accommodations. ALL RESERVATIONS ARE FINAL AND CANNOT BE SUBSTITUTED, CHANGED, OR CANCELED FOR A REFUND, EXCEPT AS EXPRESSLY ALLOWED IN PARAGRAPH 5 BELOW. Purchase of travel insurance is highly recommended. |
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| 3. You must request your reservation no more than 180 days, but at least 24 hours, before your proposed check-in date. Reservations are available on a first come, first served, space available basis, Accommodations for occupancy during major holiday weeks will not be available. If a Certificate is being redeemed, reservations are available only for occupancy ending on or before the expiration date printed on the front of the Certificate. Certificates are non-renewable. If your Certificate has a grid, please refer to the Certificates grid for areas of anticipated availability for which reservations may be requested. |
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| 4. An e-mail acknowledging your transaction will be sent to the e-mail address you submit. A final written confirmation will follow by email. Upon receipt, please immediately review your confirmation and report any discrepancies by calling your servicing office listed below. WVT cannot be held responsible for any discrepancies not promptly reported (i.e., generally within 48 hours of receipt and always before the start of occupancy). A reservation confirmation is non-transferable and may not be sold or exchanged for cash. Any attempt to transfer, sell or exchange your confirmation will result its immediate forfeiture. |
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5. As noted above, any reservation made through the a redemption of a Dream Vacation Week Certificate may not be cancelled and is non-refundable, except where your reserved accommodations are not available through no fault of yours as of your scheduled date of occupancy. In such instance, and in the event that you paid a fee for the redemption of a Dream Vacation Week Certificate, you will receive a full refund of the amount paid for your reserved accommodations within 10 days of our receipt of your request.
For reservations in which a Certificate is NOT used, you may cancel under the following limited conditions:
If you cancel a reservation sixty-one (61) days or more prior to the check-in date and in the event that you have paid a fee you will be issued a refund of seventy percent (70%) of the amount paid by you, applied to the credit card used.
If you cancel a reservation from fifteen (15) to sixty (60) days prior to the check-in date, and in the event that you have paid a fee you will be issued a refund of fifty percent (50%) of the amount paid by you, applied to the credit card used.
FOR ALL OTHER CANCELLATIONS, A REFUND WILL NOT BE ISSUED.
Should you determine that you must cancel your reservation, please contact Dream Vacation Week at any of the servicing offices listed below or e-mail us at customerservice@dreamvacationweek.com and provide us with the following information:
- Your name exactly as it appears on your confirmation
- Your daytime telephone number
- Your confirmation reference number.
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6. If WVT should fail or be delayed in the performance of any obligation hereunder, including, but not limited to, providing accommodations, due to causes beyond the control of and without the fault or negligence of WVT, then WVT shall be excused from further performance upon written notice to you stating the reason for such nonperformance. Such causes may include, but are not limited to, acts of God or public enemy, fire, strikes, lock-out or other labor unrest, riot, explosion, civil disobedience, declared or undeclared war, revolution, insurrection, boycotts, acts of piracy, acts of terrorism, acts of public authorities, blockade, embargo, accident, epidemic or quarantine, and delay or defaults caused by public or common carriers. The foregoing does not affect your statutory rights as a consumer |
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7. Accommodations are limited to the number of occupants specified in the written confirmation. You are responsible for the acts and omissions of the individuals occupying the accommodations, including any loss or damage to the accommodations. |
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8. In the event that a fee is specified, said fee plus any applicable taxes constitutes the total amount payable to WVT at the time of reserving the accommodations. The specified fee does not include transportation, meals, all-inclusive fees, if applicable, tips, telephone charges, service charges, incidental expenses, and other items of a personal nature. Also, some jurisdictions may impose a tax on the transient occupancy of resort accommodations. Any such tax on transient occupancy shall be the responsibility of the occupants of the accommodations and will be collected by the property at which you are staying as part of the check-in or check-out process. |
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| 9. Upon making your reservations or redeeming a Dream Vacation Week Certificate, and to the maximum extent permitted by applicable law, you agree to release and hold WVT and its affiliated companies and their respective successors and assigns, harmless from any and all losses, damages, rights, claims, and acts of any kind resulting from acceptance, possession, or use of the accommodations, including, without limitation, personal injuries, death, and property damage except to the extent that such personal injury or death has been caused by WVTs own negligence. WVTs total liability associated with your making of reservations or redemption of a Dream Week Certificate shall be the refunding of the price paid by you for your resort accommodations. In no instance shall WVT be liable for any consequential, incidental or special damages arising from your reservation of resort accommodations or the use of such accommodations. These terms and conditions and foregoing liability disclaimer do not affect mandatory legal rights that cannot be excluded under applicable law. |
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| 10. WVT has no legal or beneficial interest in any developer, seller, or managing entity of any host resort participating in the resort accommodations reservation program. Notwithstanding the foregoing, in the event of check-in difficulties, please contact any of the servicing offices listed below. In such instance, WVT will use all commercially reasonable efforts to assist you in securing the reserved resort accommodations or, where such accommodations are unavailable through no fault of yours or your party, in securing alternative resort accommodations of comparable size and quality. |
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| 11. The resort accommodations may be used only for personal and non-commercial purposes. Sale or rental of the resort accommodations is expressly prohibited. |
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| 12. During the use and occupancy of the reserved resort accommodations, you and your party must observe all of the rules and regulations of the host resort. Violation of such rules and regulations may result in the loss of occupancy rights at the host resort. |
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| 13. You agree that your reservation of the resort accommodations and the use and occupancy of such accommodations shall be governed by the laws of England. In addition, by completing a reservation, you agree that all disputes between you and WVT shall be subject to the exclusive subject matter and personal jurisdiction of the courts of England. In the event of litigation between you and the WVT, the prevailing party shall be entitled to all costs incurred, including reasonable attorney's fees. The foregoing does not affect your statutory rights as a consumer. |
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| 14. WVT is registered with the State of Florida as a Seller of Travel, Registration no.: 10224; the State of Iowa as a Travel Agency, Registration no.: 837; the State of Nevada as a Travel Agency, Registration no.: 2003-0412; the State of Washington as a Seller of Travel, Registration no.: 601 765 244; and the State of California as a Seller of Travel, Registration no.: 2030985-50; Registration as a seller of travel does not constitute approval by the State of California. California law requires certain sellers of travel to have a trust account or bond. WVT has a bond issued by RLI Insurance Company in the amount of $50,000. WVT does not participate in the Travel Consumer Restitution Fund.
Servicing Offices:
UK, London +44 0844-701-4444
Egypt, Cayro +202-456-7100
US + 1-877-819-2378
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