Q: Why didn't I see any results from my search?
A: You did not see any results because no availabilities matched your search. Inventory is in high demand – but we're also adding new availabilities frequently. You can expand your travel dates or select another destination and re-submit your search, or you can try your search again later. |
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Q: How long is my Dream Vacation Week certificate valid?
A: Each Dream Vacation Week certificate contains an expiration date. The certificate must be used prior to the stated expiration date. |
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Q: Can I purchase a Dream Vacation Week for less than seven nights?
A: No. However, even though the Dream Vacation Week certificates are only in one-week increments, you do not have to stay every night. For example, if the week runs from Friday to Friday, you can check-in on a later day, but you still have to check-out on or before the following Friday. You must pay the full price for the week regardless of how many nights you plan to stay. |
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Q: I can't check-in on the first day the rental begins is this a problem?
A: No problem. You can check-in on a later day. If you plan to arrive after the designated check-in date, you need to call the resort in advance to make late check-in arrangements. You may check-out at any time during your stay. However, you must pay the full price for the week, regardless of how many nights you stay. |
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Q: Can I purchase a Dream Vacation Week for travel during the holidays?
A: Yes, if units are available for purchase. |
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Q: Will I be required to attend a presentation or take a timeshare tour?
A: No. However, if timeshare units are available for purchase at the resort, you may be given an opportunity to attend a presentation. If you want to attend the presentation, you are welcome to do so, but there is NO requirement to attend a sales presentation. |
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Q: Can I sell my Dream Vacation Week certificate?
A: No. Dream Vacation Week certificates may not be sold or exchanged for cash. |
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Q: Are any resort accommodations wheelchair accessible?
A: Yes. Many of the resorts have units that are wheelchair accessible. For additional information, please refer to the Resort Details & Photos section, under the Amenities tab on the web site, email customerservice@dreamvacationweek.com or call 1- 877-819-CERT (2378). |
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Q: Do studios or efficiencies have kitchens?
A: Some studios and efficiencies have limited kitchens. Please check the Resort Details & Photos section for the resort of interest to you for additional information. |
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Q: Can I bring my pet?
A: Very few resorts allow pets. Please check the Resort Details & Photos section for the resort on the web site for additional information or contact the resort directly, prior to making your reservation. |
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Q: I purchased a Dream Vacation Week – what happens next?
A: An e-mail acknowledging your transaction will be sent to the e-mail address you specify. A final confirmation certificate will also be delivered via e-mail as a PDF attachment. If you do not receive an e-mail confirmation within a few minutes after booking, you might not have properly concluded the transaction. Please contact us immediately by calling 1-877-819-CERT (2378).
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Q: What does the Resort Accommodations Insurance provide?
A: Resort Accommodations Insurance provides up to $1,500 for trip cancellation and interruption; up to $300 for travel delay; up to $500 for baggage and personal effects loss; and up to $100 for baggage delay. This valuable insurance is only available for purchase at the time of booking. View complete coverage details here. This insurance policy covers you in the event of unforeseen circumstances such as jury duty, family illness and natural disasters, such as hurricanes.
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Q: Is this a secure Web site – is it safe to shop here?
A: Yes. When you purchase a Dream Vacation Week online, your personal identifiable information and credit card information are encrypted using SSL encryption technology before being sent over the Internet. Credit card information is not stored on our Web servers. We employ state of the art security firewalls and network-based intrusion detection monitors to protect personally identifiable information. |
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Q: Are there terms and conditions regarding the purchase and use of a Dream Vacation Week?
A: Yes. Please view our Terms and Conditions for complete details. In order to purchase and use a Dream Vacation Week, you must agree to such Terms and Conditions. |
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Q: How will my information be used?
A: Please view our Privacy Policy for complete details. |
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Q: Can I get a refund if I cancel my confirmed Dream Vacation Week?
A: No. All bookings are final and no changes or refunds are allowed. Please refer to our Terms and Conditions for complete detail. |
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GLOSSARY |
Check-In Date – The assigned date and day of week the vacation rental begins. Commencing on the check-in date, the seven-day vacation condominium rental period begins. For example, if the check-in date is on a Friday, the vacation rental ends on the following Friday. You need not check-in on the specific check-in date, but it is strongly advised that you contact the resort to inform them of the date you plan to arrive. Arrival on a date other than the check-in date does not extend the vacation condominium rental period beyond the scheduled check-out day. |
Check-In Time – The time at which you may check-in to the vacation condominium rental. If you are unable to check-in at such time, please contact the vacation condominium (the telephone number appears on the confirmation certificate) in advance as you may need to make special arrangements. Check-in and check-out times vary by vacation condominium, so please see your confirmation certificate for exact times. |
Maximum (non-private) / Private Occupancy – Maximum occupancy refers to the maximum number of people a vacation condominium will accommodate; private occupancy refers to the number of people that a vacation condominium will accommodate allowing for two people per separate sleeping area with private access to a bathroom. For example, a two-bedroom unit can accommodate four people privately, but can sleep six people in total. |
